Refund Policy

HMH Agro Farm aims to ensure that customers receive their orders in satisfactory condition. This policy outlines the process for requesting a return, exchange, or refund.

Return Requests

Customers may request a return within 7 days of receiving their order. Please contact our support team with the order number, the reason for the request, and relevant photographs where applicable.

Returns must be approved before items are sent back. Our support team will provide the return address and instructions.

Return Eligibility

To qualify for a return, items must be unused, in their original condition, and returned with their original packaging, labels, and any included accessories. Proof of purchase is required.

Items that have been used, altered, or damaged after delivery may not qualify for a return.

Non-Returnable Items

Due to their nature, certain items are not eligible for returns based on a change of mind, including:

Perishable products.
Live plants or animals, where applicable.
Opened or partially used consumable products.
Customised or specially prepared orders.
Gift cards.

If any such item arrives damaged, defective, or incorrect, please contact our support team promptly so that the issue can be reviewed.

Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If an item is damaged, defective, incorrect, or missing, notify us as soon as possible and preferably within 48 hours of delivery.

Provide your order number, a description of the issue, and clear photographs of the items and packaging. Retain the original packaging until the review is complete.

Following verification, we will arrange an appropriate resolution, which may include a replacement, exchange, or refund. The preferred reporting period does not override any applicable statutory rights.

Exchanges

Exchanges are subject to approval and product availability. If the requested replacement is unavailable, our team will discuss an alternative resolution.

Return Shipping Charges

HMH Agro Farm will cover approved return shipping costs where an incorrect or defective item was supplied, or where damage occurred during delivery.

For approved returns arising from a change of mind or an ordering error by the customer, return shipping charges are the customer’s responsibility. Original delivery charges are generally non-refundable in these circumstances.

Any applicable charges will be communicated before the return is arranged.

Refund Approval and Processing

Once the returned item has been received and inspected, we will inform you whether the refund has been approved.

Approved refunds are generally processed within 7–10 business days. Additional time may be required for the bank or payment provider to reflect the amount in your account.

Refunds for prepaid orders will normally be issued through the original payment method. For Cash on Delivery orders, an approved refund will be issued through a mutually agreed bank transfer or other available payment method.